Any cancellation by you must be initiated by email to office@UnzipRomania.com OR telephone to the UnzipRomania office at +40 734 546 183. We will acknowledge your cancellation by email.
In certain cases you may be eligible to receive a full or partial refund depending upon:
• the reason for your cancellation or
• the number of days prior to the start of the tour your cancellation request is received or
• the amount expended by UnzipRomania to prepare for your tour
UnzipRomania is not responsible for any incidental expenses You may have incurred as a result of the purchase of your tour such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc.
Please contact us if you have any questions about our cancellation policy.
Standard Cancellation Policy
If you cancel or cannot take your tour as a consequence of force majeure, UnzipRomania will refund the amount you have paid for your tour to a limit $1000 USD. If you have paid more than $1000 for your tour, UnzipRomania will refund the amount you have paid less any non-recoverable costs UnzipRomania has incurred on your behalf - car rentals, admissions, hotel reservations, tickets etc. We may require you to provide verification to confirm that you were unable to take your tour if you request a refund under this provision.
Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, weather, earthquake or natural disaster. A travel warning issued by the Department of State AFTER you book your tour invokes 'force majeure'.
For cancellation due to any other reasons (such as illness, change of personal circumstances), the date on which the request to cancel is received by UnzipRomania will determine the refund due as follows:
If you cancel 60 days or more before the start of the tour: No cancellation fee. We will refund the amount paid less any non-recoverable upfront costs incurred by UnzipRomania on your behalf. These upfront costs represent tickets, transportation deposits and other tour expenses. Please send a message to UnzipRomania to find out what, if any, these costs are.
If you cancel 59 to 30 days before the start of the tour: 20% cancellation fee.
If you cancel less than 30 days before the start of the tour: 100% cancellation fee.
In some cases, UnzipRomania may cancel a tour due to weather or other circumstance. In the event that UnzipRomania cancels the tour, you may choose between a rescheduling of the tour, a full refund of all monies paid OR a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded or paid by you as applicable.